Tenant Fees

Rachel Pau

Very good at every stage of the sale! Friendly,efficient,reassuring and supportive

Numan Donbaloglu

A huge thank you to Tracy and Luke at Millers! They were both incredibly helpful, professional, and went above and beyond to make our move as smooth as possible. Their communication was excellent throughout the whole process. Highly recommend working with them!"

Richard McEnery

AVOID THIS LETTING AGENT, As a property investor i deal with many agents, and Millers is the Only foold & Horses of Epping. The staff Blame tennats then blame landlors with no consistency. They allowed a tenant to leave and threaten us and say the house was unsafe. We got a engineer and everything is 100% fine and new tennants are in and happy. I had to use another agent from Epping, The lady Sereena is not a nice human being and will not be able to assit you as a landlord or a Tennants as she couldnt even coordinate a plumber to visit the house. Epping is full of great agents, but i feel bad in saying this is very bad one., AVOID.

Sarah Crown

Maddie was incredible. She knew exactly what I was looking for and within a few minutes of chatting she’d found the perfect property for me. I had quite specific requirements (wheelchair accessible for my son with a downstairs bedroom and bathroom). Her receptiveness, knowledge of the area and amiability make her stand out in terms of other agents. I would recommend her as first port of call if you are looking to rent in the area.

Steve Ashton

The sale was made at the bottom end of the agreed range 450k-475k. The buyer pulled out on the first sale at the eleventh hour due to the assylum seekrs problems in Epping, but Millers quickly produced a second buyer (same price). All the Millers staff I dealt with were pleasant and helpful so its hard to single out an individual.

Nicholas Henderson

Terrible customer service. Called to enquire about a property, and was hung up. Called back and was consequently told the property had multiple offers so to make an enquiry online. Bring on the age of the machines

Serkan Yildiz

Worst estate agency I’ve worked with

Aylin

Very disappointing experience with Millers. Luke in particular was rude and unprofessional throughout the process. Instead of being helpful or communicative, his attitude made the whole experience frustrating and uncomfortable. It genuinely felt like they were doing their best not to sell the house to me — poor communication, lack of cooperation, and no real effort to move things forward. I would not recommend Millers based on this experience and would think twice before dealing with them again.

Pete Bailey

Thank you for taking the time to share your feedback. As the owner of the property, jointly with my wife, I feel it is important to respond to clarify a number of points and correct several inaccuracies. We received multiple offers on the property, including two at the full asking price, one of which was from a confirmed cash buyer. We also received two offers below the asking price. In a very challenging market, this level of interest reflects both the property’s value and the quality of the marketing undertaken. Your offer was significantly below the asking price and, in that context, was not one we wished to pursue. That decision was made by us as the owners and communicated accordingly. Given the valuation difference, it was unclear why a further viewing was being requested when your offer suggested the property was not considered to be worth the asking price. Luke and the wider team acted entirely on our instructions and, in our experience, provided a high standard of service. They generated strong interest, handled a high volume of enquiries, and secured multiple offers — something that should not be overlooked given current market conditions. While I do not usually respond publicly, some of the statements made do not align with the facts as we understand them. At no point was there any intention to mislead, and the handling of the sale was both professional and transparent from our perspective. We appreciate that unsuccessful offers can be disappointing, but we are confident that the process was handled appropriately and fairly. We wish you the very best with your ongoing property search.

Sarah Bryant

Millers managed the sale of my property and were professional, and kept me informed on progress and actions. Communication was great and they were available and accessible 7 days a week. Everyone I dealt with knew my property and I was impressed with the team and wouldn’t hesitate to recommend them.

Tenant Fee Information

Holding Deposit - capped at one week's rent

Paid by you to reserve the Property. This will only be retained by us if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-toRent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days.

Deposit

5 weeks’ rent where annual rent is below £50,000.
6 weeks’ rent where annual rent is £50,000 or above.

This will cover damages and defaults by the tenant as detailed in the AST during the tenancy.

The deposit will be protected in an approved tenancy deposit scheme.

Prescribed information will be provided within the statutory timescale.

Late payment of Rent

Interest will be charged at 3% above the Bank of England Base Rate from Rent Due date until paid in full. This will not be levied until the rent is more than 14 days in arrears with the interest calculated back from the first day of the arrears.

Lost keys or security devices

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant.

Variation or changes to an existing tenancy agreement - £50 (inc. VAT) per change

This charge will cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents. This also covers costs in change of sharer situations and covers the landlords costs in securing a new sharing and associated legal requirements in processing that new sharers application.

Examples of permitted various: name changes, tenancy amendments, sharer changes.

The fee will be no more than £50 unless the landlord can demonstrate higher reasonable costs.

Early Termination as requested by Tenant

Should you wish to leave the property before the end of your tenancy agreement, and should the landlord agree to this, then you will be liable to cover the landlord’s costs of re-letting the property as well as any rent due under the terms of your tenancy agreement up until the point the replacement tenancy commences.

Costs must be reasonable and evidenced
The landlord cannot recover more than their actual financial loss.

Utility Payments

Tenants will remain responsible, unless agreed otherwise, for all utility payments, TV licence and Council Tax accounts.

Please refer to your AST for full information.

No fees will be charged to tenants other than those permitted under the Tenant Fees Act 2019 and other applicable legislation.

Tenant Fee Information

Holding Deposit - capped at one week's rent

Deposit

Late payment of Rent

Lost keys or security devices

Variation or changes to an existing tenancy agreement - £50 (inc. VAT) per change

Early Termination as requested by Tenant

Utility Payments

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